At Sam Media we are ready and dedicated to answer any question you might have! If you have any question or concern about our service or IPTV in general, please do not hesitate to shoot us an email or give us a call and will be more than happy to answer!

Here is a list of the most frequently asked questions:

What is IPTV?
Internet Protocol television (IPTV) is a system through which television services are delivered using the Internet, instead of being delivered through traditional terrestrial, satellite signal, and cable television formats. Unlike downloaded media, IPTV offers the ability to stream the media in smaller batches, directly from the source. As a result, a client media player can begin playing the data (such as a movie) before the entire file has been transmitted

Which set-top box do I need to watch your IPTV?
IPTVExpress or a STB emulator for Android devices

What is mac address?
When you installed android apk application or stb emulator, there is mac address assign to your software starts with 00:1A:79:XX:XX:XX, You have to email us this number as soon as installed IPTV express application or stb emulator.

My purchase does not work and I need help. Where can I ask support questions?
You can contact our IPTV Support at info@samtvbox.com

What methods of payments do you accept?
We support several payment methods, including Visa master card,Interac

How do you deliver my purchase?
After you make a purchase. We will send you an email with everything you need to get setup. So make sure to use correct email when you order.

When will I receive the email?
One of our specialists will send you a setup instruction email in 1 to 4 hours. This email contains information and codes that is specific to you purchase hence it send manually. You can also communicate with us thru the same email thread and we will troubleshoot your setup until everything is satisfactory.

Do you protect my privacy?
We only store bare minimum info needed to verify and grant access to your device. Not a byte more! We NEVER share your personal info with third parties. PERIOD.